Returns and Exchanges

Our Refund and Exchange Policy

We have a policy to help you succeed. In addition to your statutory rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

 

1. The items with the original receipt are returned within 30 days of purchase and;
2. The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.

 

We kindly ask that you please inspect your order item/s upon receipt and contact us immediately if the item/s is defective, damaged or if you receive the wrong item/s, so that we can evaluate the issue and make it right.

You can contact us for any returns or exchanges at orders@successkidz.com.au

 

How to Return an Item

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

To start a return, please contact us at orders@successkidz.com.au. If your return is accepted, you can return an item purchased online by posting it to our Online Store Returns/Exchange address:

 

Successories
Returns & Exchanges
PO Box 502
Casula Mall
NSW 2170

 

• Items sent back to us without first requesting a return will not be accepted.
• All returns remain the responsibility of the purchaser until received by us.
• Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).
• We cannot accept returns on sale items or gift cards.

 

 

How to Exchange an Item 

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Success Kidz. Exchanges are subject to stock availability.

To start an exchange, please contact us at orders@successkidz.com.au.

Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.

You can exchange an item purchased online by posting it to our Online Store Returns/Exchange address:

 

Successories
Returns & Exchanges
PO Box 502
Casula Mall
NSW 2170

 

• Items sent back to us without first requesting an exchange will not be accepted.
• Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
• All exchanges remain the responsibility of the purchaser until received by us.

 

Variation To Refund & Exchange Policy

Exceptions/Non-returnable items
Certain types of items cannot be returned, (such as special orders or personalised items). Please contact us at orders@successkidz.com.au if you have questions or concerns about your specific item.